Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed.
Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery.
All current Acronis products have no compatibility issues with Cyberlink Recovery Manager.
You install Acronis True Image on a Hewlett-Packard laptop. After running the product you receive the following error message:
Error: E000101F4: Acronis True Image Home has not found any hard disk drives
Acronis True Image conflicts with HP Backup and Recovery Manager, which is a pre-installed backup and recovery application from Hewlett-Packard.
You can find out if this software is installed by looking in Windows System Information File by following the below steps:
You need to do the following to create a Windows System Information file:
Open Start\Programs\Accessories\System Tools\System Information
Choose the Save option in the File menu (or Action menu under Windows 2000), enter the File name and set the field Save as type to System Information File (*.NFO)
If the operating system is Windows Server 2003 SP2, you get the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support
To resolve the issue, please see Microsoft Knowledge Base Article 937231.
If the operating system is Windows NT 4.0, then please proceed as follows:
Start->Programs->Administrative Tools (common)->Windows NT Diagnostics
File -> Save Report
Select Scope: "All tabs", Detail Level: "Complete", Destination: "File".
System manufacturer is Hewlett-Packard
HP Backup & Recovery entry in Software Environment\Program Groups branch:
Virtual Z partition in Components\Storage\Drives branch:
Solution
Uninstall HP Backup & Recovery Manager as described in Hewlett-Packard Knowledge Base:
Please make sure that virtual partition Z disappears after uninstallation.
Then please reinstall your copy of Acronis True Image, and the product will detect your hard disk drive(s) properly.
Note: All current Acronis products have no compatibility issues with Cyberlink Recovery Manager. And this post applies only to the earlier version of Acronis Products listed below.
This article applies to:
Acronis True Image Home 2009
Acronis True Image 10.0 Home
Acronis True Image 11 Home
Acronis True Image Echo Workstation
Acronis True Image Echo Server for Windows
Acronis True Image Echo Enterprise Server
Acronis Report shows no internal hard disk drives.
