In my computer every folder has now turned into a shortcut and I cannot access the files that are located within. Once I click the folder I just get a message saying 'The item 266986688.vbs that this shortcut refers to has been changed or moved...' and then it asks if I want to delete. On right-clicking the drives I can see that the files are still there and they also show up being scanned with Kaspersky Antivirus, but I cannot access them in any other way. I have scanned it with several virus programs and it did not find much, even tried the scan in safe mode. I also have an external hard drive connected and that is also affected in this way.Is there any way to solve?
Solution:
The following steps helps to solve the problem:-
- Go to control Panel, Folder Options -- select VIEW--- select Show hidden files and folders and uncheck Hide protected operating system files (recommended) now click APPLY
- Go to your folders and it should show you all your folders hidden including the virus delete the virus and all the shortcut folders that have no data in them.
- create new folders and copy the data from YOUR hidden folders into them. once that is done delete the old hidden folders.
- Enter task manager find the program that is still running which will have the same name as the one you just deleted off the hard drive right click it and select open file location this should show you the virus location delete it!
- Return back to control panel, Folder options select view select DO NOT show hidden files and folders and recheck Hide protected operating system files (recommended)
- Restart computer open task manager and ensure that the program is no longer running.